Are airfare tickets included in your tours? Can I choose the airline and airplane seats?
The prices posted on our website are the land-only tour prices. If you need, we can assist you with flight itineraries to help you plan flights.Are vegetarian or special meals an option?
Our clients can request vegetarian meals or special meals that avoid allergies. But whether the special meals available depends on the tour itinerary. Our travel consultant will check for you and answer with more details based on your situation.Where should I get my currency exchanged?
Some hotels, ATM's, and airports are all locations where you can get your currency exchanged, however, we recommend that passengers exchange their currency at the airport instead. If you plan on using your card for ATMs, it is recommended that passengers use participating post-offices, and 7-Eleven's ATMs. However, passengers are suggested to check with their card companies for more information regarding service fees that may apply.What kind of people will be on this tour?
We have English-speaking clients from many nations, prevalently from countries like the U.S., the U.K., Canada, Australia, New Zealand, Singapore, Malaysian, Philippines, etc.I have a group that wants to book a group tour itinerary for our own private travel dates. Will we get the same prices?
In this situation, this group tour itinerary will be considered as a custom private tour, and the cost will be calculated according to how many people are in your group. Although you might request the exact same itinerary, the price will depend on how many people there are in your group to split the cost of the tour.I have a disability; can you accommodate the tour for my needs?
We will be able to provide a wheel chair upon request, however, we will not be able to assist those with special needs throughout the tour. If personal attention is required, we ask that individual passengers bring their own assistants for their tour plans. Passengers may also bring their own wheel chairs on this tour. Please contact our travel consultant for more information.I don't know any Japanese, is that okay?
Our tour guides are all English-speaking guides, they do not require for their passengers to speak any Japanese. Although we do encourage our guests to practice speaking the language and study the culture, it is not required on the tours.Can I smoke while traveling on the tour bus?
The coach or tour bus does not allow for smoking.Is the water drinkable in Japan?
Japan's water is drinkable.Can we enter the onsen (hot spring) with a bathing suit, or a towel over us?
Traditional onsen (hot springs) do not allow clothing or bathing suits into the hot springs.What is a ryokan (Japanese-style inn)? What is a futon bed?
A ryokan is a traditional Japanese-style inn that has tatami floor mats. A futon bed is placed on the tatami floor. Passengers may also request Western-style beds, especially if they have bad backs. However, availability for Western-style beds is not guaranteed.Can I make a reservation by phone?
Nova Group Discovery prefers to receive reservation forms from passengers online, by mail.What is single, twin, double or triple-room occupancy?
There are four room accommodations that are available for passengers. The first is the single room that requires a single supplement and is meant for single occupancy. Next is the twin room, which is a room where two occupants have their own separate bed to use, while the doubleis meant for two people who will use one bed together. Lastly is the triple occupancy room, which has three separate beds, one for each person in one shared room.Can you help me acquire a visa to Japan?
For passengers with passports not from the U.S., Canada, the U.K., or Australia, you may need a visa to enter Japan. Nova Group Discovery can provide passengers with necessary documents like booking confirmations; however, passengers must personally apply for a visa at their closest Japanese embassy on their own.Can you help me get a roommate to help avoid the single supplement?
Nova Group Discovery may be able to arrange a roommate for the passenger if another solo traveler for the same tour requests the same option. However, please understand that we cannot really guarantee a roommate. For further information, please contact us by e-mail.What kind of clothing or attire should I bring? Will I need formal wear, or is casual clothing all I need?
It is recommended to bring comfortable shoes and clothing for the tours. Our group tours do not require formal wear, it is generally acceptable if passengers wear casual clothing of their choice.What if I want to communicate with my family and friends overseas?
SIM/ESIM card, pocket Wi-Fi, and regular internet access are recommended options for those who would like to stay connected while participating in their tour of Japan, For more information, please feel free to contact us by email.How many suitcases may I take?
One regular size suitcase and one small bag per person is recommended.Do I need vaccination shots?
Entry to Japan does not require any special vaccinations.Do I have to tip for service?
Japan is a tip-free country. We do not have tipping guidelines or expect to receive gratuities from our customers. it is up to your discretion to tip our staff in Japan only if you believe that you have received excellent service from them. Our suggestion for the tip is between Us$3 - $10 per person per day for the guide and between US$2 - $5 per person per day for the driver. If you really want to tip, give it to the guide and driver separately is recommended.Not All Fields Required. Your privacy will be protected.
